We are so certain that you will be completely satisfied with our service and products, that we offer an unconditional money back GUARANTEE (not applicable on wholesale orders or clearance sale items).

Simply try our products and services. If you are not completely satisfied for any reason, return the products to us anytime in the original condition for exchange with a replacement or different product or get a 100% refund of the original product price.

ALWAYS FREE RETURNS

Bilal Trader, Supply, customer satisfaction is our top priority!. If you feel that the product you receive is damaged in any way or if you are not 100% thrilled with the item(s) received, please contact us immediately at saport@bilaltraderpk or 0300-4073333 to request a RMA (Return Merchandise Authorization). Return requests can also be initiated within “My Accounts” section. You will receive detailed instructions on how to return the shipment.

Return shipping charges on voluntary returns are the responsibility of the buyer. A traceable and insured shipping method is recommended as we will not be responsible for merchandise that does not reach our Lahore warehouse.

All merchandise returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or on clearance are not able to be returned.

For damaged, expired or other cases we will request pictures of the product and depending on a case by case basis we may not require the product to be returned.

REFUNDS

Refunds will be promptly processed. In the event you ordered by check or Cash on Delivery, a credit will be issued against future purchases. All return orders must be approved and returned with an RMA, (return merchandise authorization). Typically refunds are processed within 24-48 hours. Please note, it may take an additional 2-3 days for your financial institution to reflect the refund credit (non-Pakistan Residents only) back on your account.

Shipping fees are only refunded if the return was a result of our error.

CANCELING AN ORDER

Contact us at saport@bilaltrader.pk or call 0300-4073333. If your order has not been shipped or left our warehouse facility, we can process the cancellation right away. When the cancellation is confirmed, we will send you a confirmation email. Unfortunately, Bilal Trader  will not be able to cancel an order if it has already shipped out of our warehouse facility. In order to offer our customers fast delivery, most orders are released from our facility within 24 hours of the order placement.